Refund policy
Return & Refund Policy
Last updated: October 13, 2026
30-night sleep trial
We want you to love your Nuvlie bedding. You have 30 days from the date of delivery to request a return or exchange, for any reason.
Conditions
- Items must be clean, in good condition and returned with all original parts.
- Original packaging is appreciated but not required.
- Gift cards are non-refundable.
How to start a return
- Email support@nuvlie.com with your order number and the reason for your return.
- We will reply within 24 hours (Monday to Friday) with your return authorisation and the return address.
- Ship the item back and send us the tracking number.
Returns sent without prior authorisation cannot be processed.
Return shipping costs
- Defective, damaged or wrong item: we cover the return shipping in full, or send a free replacement without asking you to return anything.
- Change of mind: return shipping is paid by the customer.
Refunds
Once we receive and inspect your return, we will email you to confirm. Approved refunds are issued to your original payment method within 5 business days. Depending on your bank, it may take a further 5–10 business days to appear on your statement. Original shipping was free, so nothing is deducted for it.
Exchanges
Need a different size or colour? Email us and we will arrange an exchange. The new item ships free of charge.
Damaged or defective items
Please inspect your order on arrival. If anything is damaged, defective or incorrect, email us within 30 days of delivery with your order number and a photo, and we will make it right.
Cancellations
You can cancel your order free of charge before it ships by emailing support@nuvlie.com. Once shipped, the standard return process applies.
European Union & UK customers
In addition to the above, you have the statutory right to withdraw from your purchase within 14 days of delivery without giving a reason.