Shipping policy
Shipping Policy
Last updated: October 13, 2026
Free worldwide shipping
Every Nuvlie order ships free of charge, to every country we deliver to. There is no minimum order value.
Processing time
Orders are processed within 1–3 business days (Monday to Friday, excluding public holidays). Orders placed on weekends or holidays are processed on the next business day. You will receive an email confirmation as soon as your order is placed, and a second email with your tracking number once it ships.
Delivery time
| Destination | Estimated delivery after dispatch |
|---|---|
| United States & Canada | 7–12 business days |
| United Kingdom & Europe | 6–10 business days |
| Australia & New Zealand | 8–14 business days |
| Rest of the world | 10–18 business days |
Total delivery time = processing time + delivery time. These are estimates; carriers, customs and peak seasons may cause occasional delays.
Order tracking
Every order includes a tracking number. You can follow your parcel at any time on our Track Your Order page or through the link in your shipping email.
Customs, duties and taxes
For orders delivered outside the country of dispatch, import duties or taxes may be charged by your local customs authority. Where these are not collected at checkout, they are the responsibility of the customer.
Wrong or incomplete address
Please double-check your shipping address at checkout. If you notice a mistake, email us at support@nuvlie.com within 12 hours of placing your order and we will update it before it ships.
Lost or damaged parcels
If your parcel arrives damaged, or tracking shows no movement for more than 10 business days, contact us at support@nuvlie.com and we will send a replacement or a full refund.
Contact
Questions about shipping? Email support@nuvlie.com — we reply within 24 hours, Monday to Friday.